Last updated: 11 Oct 2026, 09:12 PM
Effective from: 11 Oct 2026, 09:12 PM
Last updated: 12 October 2026
Elmwood Studio respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you use our website or purchase from us.
Website: https://elmwoodstudio.lk
Contact: info@elmwoodstudio.lk
Depending on how you use Elmwood Studio, we may collect the following categories of information.
When you create or use a customer account, we may process information such as:
Authentication may be provided through a third-party authentication service.
Elmwood Studio does not need to store your account password directly where authentication is handled by that provider.
When you place an order, we may collect:
For personalized or custom products, you may provide:
Some photographs may contain identifiable people.
Please only provide photographs and content that you are authorized to use.
Depending on the payment method, we may process information required to verify and manage your payment.
For Bank Transfer orders, this may include:
We do not require customers to provide online-banking passwords or similar banking credentials.
If you contact Elmwood Studio through:
we may retain relevant information from that communication to:
When you use our website, certain technical information may be collected automatically, such as:
We may use personal information to:
We do not use customer photographs or private custom-order content for unrelated purposes without an appropriate basis or permission.
Photographs and other reference material supplied for personalized products are used to process the relevant order and provide related customer support.
These materials may be stored using service providers used by Elmwood Studio for website and media storage.
We take reasonable steps to restrict access appropriately.
Customers should not upload content that:
Elmwood Studio uses Google Analytics to understand how visitors interact with our website.
Google Analytics may collect information such as:
We use this information to understand website performance and improve the customer experience.
We do not intentionally send customer photographs, payment receipts, passwords, or other sensitive custom-order content to Google Analytics.
Google's handling of information is governed by its own privacy policies and service terms.
Our website may use cookies or similar technologies for purposes such as:
Some cookies may be necessary for the website to operate correctly.
Analytics-related technologies may be used to help us understand website usage and performance.
You can control certain cookies using your browser settings. Blocking some cookies may affect website functionality.
Elmwood Studio does not sell personal information to advertisers.
We may share information with trusted service providers where reasonably necessary to operate the business.
These may include providers supporting:
These providers receive only the information reasonably necessary for the relevant service and may process it according to their own legal and contractual obligations.
We may also disclose information where reasonably necessary to:
Elmwood Studio may use cloud infrastructure and object-storage services to store website content, product images, customer-uploaded reference material, and other operational files.
Information may therefore be processed or stored on infrastructure operated by third-party service providers.
We use reasonable technical and organizational measures intended to protect this information.
Customer and staff authentication may be handled through a third-party authentication provider.
That provider may process information necessary to:
Its processing may also be subject to its own privacy policy.
Available payment methods may involve banks or external payment providers.
Those organizations may process payment-related information according to their own terms and privacy policies.
For Bank Transfer orders, Elmwood Studio may store payment confirmation information and receipts where necessary to verify payment and maintain order records.
Elmwood Studio will never ask you to provide your online-banking password.
Where physical delivery is required, we may share information such as:
with a courier or delivery provider where necessary to complete delivery.
Elmwood Studio may record how an inquiry or order was received.
For example:
We use this information for internal order management and to understand which sales and communication channels are most useful to customers.
We retain personal information only for as long as reasonably necessary for purposes such as:
Different categories of information may be retained for different periods.
Custom images and files may be retained for a reasonable period to support an order, re-order, dispute, or customer-support requirement.
Where information is no longer reasonably required, we may delete, anonymize, or securely remove it where practical and subject to applicable obligations.
We use reasonable technical and organizational safeguards designed to protect personal information.
These may include measures such as:
However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
Customers should also protect their account credentials and devices.
Elmwood Studio's products and website are intended for general customers and are not specifically directed toward young children.
We do not knowingly seek to collect personal information from children who are not legally able to provide it without appropriate authorization.
If you believe a child has provided personal information improperly, please contact us.
Subject to applicable law and relevant exceptions, you may contact us regarding personal information associated with you.
Depending on the circumstances, you may request that we:
Some information may need to be retained where required for:
To make a privacy request, contact:
info@elmwoodstudio.lk
We may need to verify your identity before processing certain requests.
Elmwood Studio may communicate with customers regarding their:
If we introduce optional promotional email or marketing communications, customers will be provided with an appropriate way to manage those communications where required.
Transactional communications necessary to complete an order may still be sent.
Elmwood Studio may operate accounts on social-media platforms such as Facebook, Instagram, TikTok, or other services.
If you interact with us through those platforms, information may also be processed by the relevant social-media provider according to its own privacy policy.
Information you post publicly on social media may be visible to other users.
Our website may contain links to websites or services operated by third parties.
Elmwood Studio is not responsible for the privacy practices of websites or services that we do not control.
We encourage you to review their privacy policies where appropriate.
Some service providers used by Elmwood Studio may operate infrastructure outside Sri Lanka.
As a result, personal information may sometimes be processed or stored in other countries as part of providing services such as cloud hosting, authentication, analytics, or storage.
Where applicable, we take reasonable steps to use reputable providers and appropriate safeguards.
If Elmwood Studio is reorganized, merged, acquired, financed, or transfers part of its business, relevant business records and personal information may be transferred where reasonably necessary as part of that transaction, subject to applicable law and appropriate protections.
We may update this Privacy Policy when our:
change.
The updated version will be published on this website with a revised "Last updated" date.
For questions, concerns, or privacy requests, contact:
Elmwood Studio
Website: https://elmwoodstudio.lk
Email: info@elmwoodstudio.lk
