Last updated: 11 Oct 2026, 09:12 PM
Effective from: 11 Oct 2026, 09:12 PM
Last updated: 12 October 2026
Welcome to Elmwood Studio.
These Terms & Conditions govern your use of the Elmwood Studio website, your purchase of products, and any custom or personalized orders placed with us.
By accessing our website, creating an account, placing an order, or purchasing from Elmwood Studio, you agree to these Terms & Conditions.
Elmwood Studio is a Sri Lankan wooden décor and personalized gift brand offering ready-made products, heritage-inspired designs, custom portraits, personalized designs, and other made-to-order wooden products.
Website: https://elmwoodstudio.lk
Contact: info@elmwoodstudio.lk
You may use our website for lawful personal and commercial purchasing purposes.
You must not:
We may restrict or suspend access where misuse, fraud, security risks, or violations of these Terms are suspected.
We make reasonable efforts to display product photographs, descriptions, dimensions, colours, prices, and other information accurately.
Because our products are made from real wood, natural characteristics may vary between individual pieces. These may include differences in:
These natural differences are part of the character of real timber and are not necessarily defects.
Product photographs are intended to represent the general appearance of the product. Display settings, lighting, wood variation, and photography may cause minor differences between photographs and the physical product.
Products may be available as:
Availability shown on the website may change.
We reserve the right to limit quantities, discontinue a product, refuse an order where stock or production is unavailable, or correct genuine pricing or listing errors.
If we cannot fulfil an order that has already been paid, we will contact the customer and arrange an appropriate resolution.
Elmwood Studio accepts custom and personalized orders where offered.
Customers may provide:
The quality of the final design may depend on the quality and suitability of the material supplied by the customer.
We may request a clearer photograph, additional information, or clarification before proceeding with a custom order.
Custom products are artistic interpretations of the supplied references and may not reproduce every photographic detail exactly.
By supplying a photograph, image, text, logo, design, or other content to Elmwood Studio, you confirm that:
You grant Elmwood Studio permission to use the supplied material only as reasonably necessary to process, design, manufacture, support, and fulfil your order.
We may refuse content that we reasonably consider unlawful, abusive, infringing, inappropriate, or unsuitable for production.
Customers should provide clear instructions when placing a custom order.
Where a design confirmation or preview is provided, the customer is responsible for checking relevant information before approval.
Requested changes may be accepted before production begins.
Once production has begun, changes or cancellations may not always be possible, particularly for personalized or fully custom products.
Any additional work requested after an approved design may result in an additional charge where appropriate. We will communicate this before proceeding.
All prices displayed on Elmwood Studio are in Sri Lankan Rupees (LKR) unless otherwise stated.
Prices may change from time to time.
A price change will not normally affect an order that has already been accepted at the confirmed price.
Custom orders may be individually quoted based on factors such as:
Any applicable delivery charges or additional fees will be shown or communicated before the order is completed where applicable.
Submitting an order does not guarantee acceptance.
We may refuse or cancel an order for legitimate reasons including:
A valid order number may be issued when an order is placed.
Customers should retain their order details for reference.
Available payment methods are shown during checkout or communicated when a manual/custom order is arranged.
Elmwood Studio currently supports Bank Transfer where available.
For Bank Transfer orders, an order may remain in a pending-payment state until payment has been received and verified.
Where requested, customers may upload or provide proof of payment.
Submitting a payment receipt does not by itself mean that payment has been approved. Payment is considered verified only after confirmation by Elmwood Studio.
We reserve the right not to begin or complete an order until required payment has been confirmed.
Customers may also contact Elmwood Studio through channels such as:
Orders received through these channels may be entered into our order-management system by Elmwood Studio staff so that production, payment, delivery, and customer communication can be managed consistently.
Estimated preparation or production times may vary depending on:
Any time provided is an estimate unless we specifically confirm otherwise.
We will make reasonable efforts to inform customers of significant delays.
Delivery availability, charges, methods, and estimated delivery times may depend on the customer's location and the order.
Customers are responsible for providing accurate:
Elmwood Studio is not responsible for delays or failed delivery caused by incorrect information supplied by the customer.
Delivery times provided by courier or delivery partners are estimates and may occasionally be affected by circumstances outside our control.
If you receive a product that is damaged, defective, incorrect, or materially different from your confirmed order, please contact Elmwood Studio as soon as reasonably possible.
We may request:
Where the issue is confirmed, we will determine an appropriate solution in accordance with the circumstances and applicable law.
This may include, where appropriate:
Because personalized and custom products are produced specifically for an individual customer, they may not be eligible for return or cancellation simply because the customer changes their mind after production has begun.
This does not affect any rights you may have where a product is defective, damaged, incorrectly supplied, or where applicable law provides otherwise.
For ready-made products, please contact us before returning any item so that we can confirm the appropriate process.
Products should not be returned without prior communication with Elmwood Studio.
Some website features may require a customer account.
Customers are responsible for maintaining the security of their account and for ensuring their account information is accurate.
You must not knowingly allow unauthorized use of your account.
Please contact us if you believe your account has been compromised.
Unless otherwise stated, Elmwood Studio owns or is licensed to use the content on this website, including:
You may not reproduce, distribute, sell, republish, or commercially exploit this material without written permission.
Customer-supplied photographs and other customer-owned content remain subject to the rights of their respective owners.
Purchasing a physical Elmwood Studio product does not automatically transfer intellectual-property rights in the underlying product design, artwork, website material, or production files.
Elmwood Studio may continue to offer its standard designs to other customers.
Customer-specific photographs and private customer content will be handled in accordance with our Privacy Policy.
Promotions, discount codes, launch offers, and special prices may be subject to:
Unless otherwise stated, promotional offers cannot necessarily be combined.
Elmwood Studio may amend or end promotions where reasonably necessary.
Our website may rely on third-party services for functions such as:
Those services may be governed by their own terms and privacy practices.
Elmwood Studio is not responsible for unrelated third-party websites or services that we do not control.
We aim to keep the website available and secure, but we do not guarantee uninterrupted or error-free operation.
The website may occasionally be unavailable due to:
To the extent permitted by applicable law, Elmwood Studio does not guarantee that the website will always operate without interruption or that every product will appear exactly identical to website photographs due to natural material variation.
Nothing in these Terms excludes any rights or protections that cannot legally be excluded.
To the extent permitted by applicable law, Elmwood Studio will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or our products where such liability may lawfully be excluded.
Nothing in these Terms limits liability where doing so would be unlawful.
Our collection and use of personal information is described in our Privacy Policy.
By using the website or placing an order, you acknowledge that personal information may be processed as necessary to provide our services.
We may update these Terms & Conditions when our services, website, business processes, or legal obligations change.
The latest version will be published on this website with the updated date.
Continued use of the website after an update will be subject to the version then in effect.
These Terms & Conditions are governed by the laws of Sri Lanka.
Any dispute that cannot be resolved directly between the customer and Elmwood Studio will be subject to the applicable laws and courts of Sri Lanka.
If you have questions about these Terms & Conditions or an Elmwood Studio order, contact us at:
Elmwood Studio
Website: https://elmwoodstudio.lk
Email: info@elmwoodstudio.lk
